OUR TERMS AND CONDITIONS
Park owner (referred to as “we/us/our”)
Business name: Searivers Leisure Sales Ltd
Address: Ynyslas, Borth, Ceredigion, SY24 5JZ
Telephone: 01970 871399
Email: info@seariversleisure.co.uk
Our Caravan Parks & Holiday Lets:
Searivers Caravan Park, Ynyslas, SY24 5JZ
Riverside Caravan Park, Lon Glanfred, Llandre, SY24 5BY.
Moethus Holiday Lets, Isgraig, Borth, SY24 5LJ
Who may stay with us
The person who completes the Booking Form, or who makes the booking with us by other means, is responsible for the booking and must be 18 years of age or older.
Only the people named on the Booking Form, or when the booking is made by another means, may stay with us.
Your booking is personal to you and you cannot assign or transfer it to any other person.
If you request a booking for more than two people, we may ask you to provide evidence to our reasonable satisfaction that you are all couples or all members of the same family.
How to book
Bookings can be requested in the following ways:
By telephone on 01970 871399
Online at www.moethus.online
A contract exists when we have issued our confirmation to you.
Please check our confirmation carefully to see that it reflects your wishes. Please let us know of any difference within seven days unless your holiday is to start within 14 days in which case you should inform us within 24 hours.
We reserve the right to refuse any booking.
The price you pay
Our prices include VAT.
The price will not be subject to any change unless the rate of VAT changes.
When you request your booking, you must pay a deposit of 50% or if you are requesting to book less than 8 weeks before the start date, the full price. Our website will take the first 50% in advance and the second 50% will be collected by a member of our team reaching out to you after your booking is confirmed.
Unless you paid in full when requesting your booking, the balance of the price of your holiday must be paid at least 56 days before the start date. We are not required to send you a reminder
Please make sure that you book all the dates you need. We are not able to guarantee that we will be able to extend your booking.
Arrivals and departures
If we have not heard from you within 24 hours of your expected arrival, we may release your booking. You will only be entitled to a refund if a third party takes up your booking. In that event we will refund you up to the money we receive for the rebooking less our reasonable administration charges.
You must vacate by 10am on the day of your departure. An additional charge may be made for a late departure.
Changes caused by exceptional circumstances
We may make reasonable changes to our Services. Our changes may reflect changes in relevant laws, guidance and regulatory requirements or implement minor technical adjustments and improvements, for example to address a health and safety risk.
24 - If we make changes which mean we can only provide your holiday in a radically different way, we will give you the choice between confirming your booking, agreeing new booking dates with us or cancelling. We prefer that you postpone rather than cancel but will always allow you to cancel where the law gives you the right to do so.
25 - If the law prevents us from performing our obligations under these Terms & Conditions at all, for any reason which is not the responsibility of either party, we may ask you to postpone but will allow you to cancel if you prefer to do so. For these purposes, reasons which are your responsibility include any arising from your personal circumstances. Examples are ill health (except if the law prevents you from visiting or staying with us in consequence, for example because you are legally required to self-isolate) and any restrictions arising from your chosen career.
If you decide to cancel where clause 24 or clause 25 applies and your holiday has not started, then we will refund your booking including any deposit. If your holiday has started, then we will refund any days unused. We will not charge an administration fee, and we will only deduct any costs we have already incurred which we cannot recover elsewhere (‘Direct Costs’). We will not be liable to make any other payment to you.
We may also cancel your holiday, or any unused days, if Government guidance means that you should not visit or stay with us, even if the law still allows you to do so. If we cancel and your holiday has not started, then we will refund your booking in full including any deposit. If your holiday has started, then we will refund in full any days unused when we cancel. We will not charge an administration fee and we will not deduct any Direct Costs.
Other cancellations
We prefer that customers who are unable to take their holiday agree to postpone to a mutually convenient date. However, you may cancel your holiday at any time. Cancellation will be effective on the date it is received by us.
If you cancel under clause 28, cancellation charges are payable as follows unless you are doing so because we are in serious breach of our obligations in these Terms and Conditions.
Cancellation received more than 56 days before start date: Charge is 50%, that being the deposit paid.
Cancellation received 56 days or less before start date: Charge is 100% of holiday price; no refund
You are not entitled to any refund if you or any of your guests leave before the end of your holiday unless clause 24 or clause 25 applies or if we are in serious breach of our obligations in these Terms and Conditions. If we are in serious breach of our obligations, we will refund you for the days of the holiday which have not been taken.
We may also cancel your holiday if you breach any of these Terms and Conditions.
We recommend that you consider appropriate holiday insurance which covers any cancellation charges and any additional losses which you may incur through cancellation of your holiday, whether by you or by us. We are only responsible for any additional losses if you were entitled to cancel because we were in serious breach of our obligations to you and the losses were both directly caused by our breach and reasonably foreseeable by us when the booking was made.
Complaints
We are confident you will be happy with our service. If you have any complaint, we encourage you to discuss it with us as soon as possible as this gives us the best chance of resolving it with you. If you remain unhappy, please contact us again within 28 days of your departure and we will try to help. Please contact us in one of the following ways;
Send a letter to the park at the address shown on page 1
Send an email to info@seariversleisure.co.uk
Telephone 01970 871399
Company Directors; Michael South and Oliver South
Personal data
Any personal data you give to us will be processed in accordance with the law and our privacy policy. Our privacy policy is available in the Park Reception and a copy can be sent to you on request.
Our promises to you
We will allow you to stay with us for the duration of your booking for holiday and recreational purposes, provided you comply with your obligations in these Terms and Conditions and except where exceptional circumstances prevent us from doing so.
We will provide, maintain and keep in good state of repair the Services, except where these have to be interrupted temporarily for the purposes of repair or development or for other reasons caused by exceptional circumstances outside our control.
We will insure the Lets against usual third-party risks to a minimum of £5,000,000 per claim.
Your promises to us
You agree that you will:
Keep to these Terms and Conditions and the Let Rules.
Stay with us only for holiday and recreational purposes.
Pay promptly for your holiday and other charges due to us.
Pay to us interest at 3% per annum over the published base rate of Barclays Bank plc from time to time (in Northern Ireland, the Ulster Bank) on any undisputed sums overdue from the due date to the date we actually receive such amounts from you, both before and after any judgment that we may obtain against you.
Not cause any damage during your holiday.
Not make any alteration to any accommodation or exterior of the buildings.
Permit us to move you to another location in the building if necessary. We will ensure that any alternative location will be of similar quality and be responsible for all reasonable costs incurred.
Behaviour standards
These standards will apply from when you request your booking until your holiday ends. Unless stated otherwise, they apply whether or not you are on the apartment property at the time.
You agree to, and you must make sure that you, your party and any visitors (including, in each case, their children), keep to the following standards of behaviour:
To act in a courteous and considerate manner towards us, our staff and anyone visiting, using or working around the apartments including other customers.
To supervise children so that they are not a nuisance or danger to themselves or other people using the apartments.
Not to:
Commit any criminal offence (whether or not on the apartment grounds or in its vicinity) which causes your name to be entered on the Violent and Sex Offender Register or causes you to be subject to a Risk of Sexual Harm Order or Child Abduction Warning Notice (or any register, order or notice succeeding these);
Use the apartments in connection with any criminal activity or commit any other criminal offence (i.e. any offence not already subject to the above clause) at the Park or in its vicinity;
Commit any acts of vandalism or nuisance in or around the apartments;
Use fireworks, Chinese lanterns or any similar open flame heat source in or around the apartments;
Keep or carry any firearm or any other weapon in or around the apartments;
Keep or use any unlawful drugs in or around the apartments;
Create undue noise or disturbance or commit antisocial behaviour in or around the apartments;
Carry on any trade or business in or around the apartments;
Permit anyone who is to your knowledge on the Violent and Sex Offender Register or subject to a Risk of Sexual Harm Order or a Child Abduction Warning Notice (or any register, order or notice succeeding these) to use or visit the apartments.
You agree that if you or any of your family members or visitors or guests whom you have invited to the apartments break the behaviour standards listed above then we may terminate your booking and no refund will be granted.
Cancelling the booking because you are in breach of these Terms and Conditions
We may cancel your holiday if you are in serious breach of your obligations in these Terms and Conditions and the breach is not capable of being remedied or is such that it causes a breakdown in the relationship between you and us (for example violence or intentional damage to property) by serving upon you reasonable notice in writing to cancel your booking. In deciding what period of notice is reasonable, we shall have due regard to the nature of the breach and other relevant circumstances. In appropriate cases, this may mean requiring you to leave the apartments immediately.
If you are in breach of any of your obligations under these Terms and Conditions which is capable of being remedied (for example, a failure to comply with the behaviour standards in clauses 47-50 which has not caused a breakdown in the relationship between you and us) we may write giving you warning, specifying the breach and asking you to remedy the breach within a reasonable and specified time. If you do not comply with that warning and the breach is either serious and/or amounts to persistent breaches of obligation, which taken individually would be minor but which taken together cause a breakdown in the relationship between you and us, we are entitled to write to you to cancel your booking. In appropriate cases, the warning we give you may be very short and we may then require you to leave the apartments immediately.
If we cancel your booking under clauses 51 or 52 you will only be entitled to a refund if a third party takes up your booking. In that event we will refund you up to the money we receive for the rebooking less our reasonable administration charges.
Changing the Apartment Rules
It may be necessary or desirable to change the Apartment Rules from time to time, including for reasons of health and safety, the efficient running of the Park, environmental issues, local authority requirements, and/or changes in law or regulations or in the interpretation of law and regulations imposed upon us, in which case we will notify you in writing using your contact details at the address on the Booking Form.
Any changes made to the Apartment Rules after we accept your booking may affect you because you will be required to comply with the changed Apartment Rules, but will not affect anything else to which you are entitled under these booking Terms and Conditions.
Keys
We hold a key to all the accommodation we own.
If you are staying in our accommodation, we may use the key for any purpose authorised by you, for example if you ask us to give access to an authorised visitor. We may require you to confirm your authority in writing.
We may also use the key in an emergency, such as an immediate concern for the health and safety of any person, to carry out urgent repairs or preventative work, or to check and secure the accommodation if it appears to be insecure.
We will take reasonable care when accessing any accommodation.
Communications
We agree that any letters or other communications between us shall be sent using the details for us in these Terms and Conditions and for you on the Booking Form. Email may be used.
Interpretation
"Apartment Rules" means the rules of conduct and practice issued by us from time to time and applicable to the apartments. The Apartment Rules which currently apply to your booking are in Part II of these Terms and Conditions.
Services" means the services which we have promised to make available without a separate charge to you, for example any utilities to your rental. Services for which we make a separate charge are provided under separate agreements and not these Terms and Conditions.
"You/your" means the person making the booking and all members of their party excluding children under 18. Where there is more than one person, each is fully responsible for the obligations in these Terms and Conditions.
References to taxes and laws are references to them as extended, amended or replaced from time to time.
Part II
Our Apartment Rules
Our current Apartment Rules applicable to your booking are set out below.
These Apartment Rules are in place for the good management of Moethus Holiday Lets and the benefit of all who use it. These rules form part of the contract between us for your holiday. They should be read alongside your booking Terms and Conditions.
The Apartment Rules do not affect anything to which you are entitled under the booking Terms and Conditions.
The expression ‘you’/’your’ refers to all members of your party and staying in your accommadation.
You must make sure that anyone using the apartments are aware of the Apartment Rules.
You are reminded that we may cancel your holiday if you are in serious breach of your obligations, including these Apartment Rules.
Safety
You should use the apartment safely and should not cause danger to others.
You must obey all health and safety notices displayed and act on the reasonable instructions of our staff in matters of health and safety.
Security
You are solely responsible for securing the holiday home during your stay.
Permitted number of occupiers
Your holiday accommodation may only be used by the number of people declared when booking.
Smoking
It is illegal to smoke or use e-cigarettes inside enclosed public buildings.
You must also refrain from smoking or using e-cigarettes in any of our holiday accommodation.
If you are found to be smoking in public buildings or our holiday accommodation, you may be charged a £200 cleaning fee. This would be a serious breach of your contract with us which may lead to you being required to leave the park.
Visitors to the Apartment
Only people lawfully visiting with your permission have permission to enter the apartment.
Visitors may not arrive before 8am and must leave by 11pm.
It is your responsibility to ensure that your visitors and all occupiers of your accommodation are aware of and adhere to the Apartment Rules
Ejection on grounds of behaviour
In the event of serious misconduct by you, a member of your family, visitors or guests, we will follow any relevant notice procedures and you will be asked to leave the apartment.
Utilities installations
If you experience any problem with the apartment’s electrical, gas or water system, you should contact us. You must not attempt to work on the apartment’s electrical, gas or water system yourself.
Drainage system
You must not introduce any foreign items into the drainage system including cleaning cloths, babies’ nappies, sanitary towels, condoms, cooking fat, engine oil, grease or paint. This also includes wipes which are advertised as being ‘flushable’.
Trees, shrubs & exteriors
You must not cut any trees or plantlife. If you find any tree or hedge a nuisance or unsatisfactory, please take the matter up with us; do not deal with it yourself. This is also the case with any part of the facility or walls or building on the exterior of the property.
Refuse
You must not deposit refuse outside. You must use the refuse bins provided.
Do not dispose of garden waste, bikes, metal items, mattresses, white goods, electronics, furniture, or large toys in the apartment bins or outside the apartments.
Behaviour
Please act in a courteous and considerate manner towards anyone visiting, using or working on the apartment including us, our staff, other customers of ours and users of other accommodations and neighbors.
Children must be supervised at all times while in and around the property and are the responsibility of their parent or guardian during their stay.
You should respect the privacy of other users of the nieghborhood and keep noise to a minimum between the hours of 9pm and midnight with absolute quiet between midnight and 8am.
Barbeques are not allowed on these premises.
You may only consume alcoholic drinks within the boundaries of your apartment or on the apartment's premises
You must not use a drone, powered model aircraft or any other powered flying object on the apartment property.
You must not use any Chinese lanterns, fireworks or similar flamable item.
You may not ride bicycles, scooters or scooters so as to cause a nuisance or undue noise.
You must not use the apartment’s water supply to fill paddling pools.
Children
Children must be supervised at all times and are the responsibility of their parent or guardian during their stay.
Children under the age of 16 should not be left unsupervised in the holiday accommodation.
An adult must accompany small children to the toilets.
Vehicles
Please do not leave valuables in your car.
Parking doesn't have cctv so park at your own risk
Parking
We allow a maximum of 2 motorised vehicles to be park alongside each pitch, space allowing.
Electric cars cannot be charged at the park by any means, including the use of an electricity supply or hook-up. Please ask us for details of electric charging points in the area.
Motorhomes/touring caravans cannot be parked alongside accommodation.
Other than for delivering goods and services, you must not park or allow parking of commercial vehicles of any sort, including light commercial or light goods vehicles as described in the vehicle taxation legislation and vehicles intended for domestic use but derived from or adapted from such a commercial vehicle.
Wi-Fi
Wi-Fi is available and is free of charge.
Pets
(Please note at this time pets aren't allowed in the accommodation other than service dogs - the rules below are for service dogs and not pets)
You must declare the number of pets in your party at the time of booking. (if an when pets are allowed)
A maximum of 3 dog(s) (other than any of the breeds subject to the Dangerous Dogs Act 1991) are allowed in the accommodation. Owners with more than 3 dogs must seek written permission from the park owners.
You must tell us before you visit if you plan to bring any pet or animal and answer any reasonable question about them and their suitability for our accommadation. If we are not satisfied that the pet or animal is suitable, we may tell you that you cannot bring them. This is because we cannot allow the safety of others to be put at risk.
Any pet or animal you bring must be supervised by and under the control of you, or of a responsible adult in your party, at all times. This means you may not leave any pet or animal unsupervised in your holiday accommodation or anywhere else on the property at any time, nor may you leave any pet or animal under the supervision of any person aged under 18. These rules apply even if the pet or animal knows the accommodation well and you believe them to be well-behaved.
If you do not supervise and control any pet or animal, we are likely to ask you to remove it straight away. Depending on the circumstances, you may not be allowed to bring it back, or may only be allowed do to so with our written permission, which we would not withhold once our reasonable concerns have been addressed. This is because we cannot allow the safety of others to be put at risk.
You must clean up immediately if the animal defecates in the accommodation & you must tell the accommodation's representatives. If a mess is made and not reported you will be charged a cleaning between £50 to £200 depending on the cleaning needed. If we must replace items due to not getting stains out, you will be charged for those items. We need to respect the next guests staying.
Your booking Terms and Conditions contains undertakings not to cause any nuisance, undue noise or disturbance. These extend to the behaviour of pets and animals.
Nothing in these rules prevents you or any member of your party from bringing an assistance dog to the accommodation, or from using the dog exactly as at home, if this is required to support a disability and Assistance Dogs UK or any successor body has issued an Identification Book or other appropriate evidence. These cases must be announced upon bookings.
Fire Precautions
You must ensure that all occupants of your accommodation are familiar with the location of the Fire Points and the contents of the Fire Notices displayed at each point.
You must not store fuels or combustible in the accommodations
Accommodation
We reserve the right to enter your accommodation at any time for any reasonable purpose, for example to undertake checks, maintenance work or housekeeping. Your accommodation is not exclusive.
You are responsible for the contents of the accommodation whilst it is let to you. If you leave the accommodation in a messy or untidy state, you will be charged for the extra cleaning at an hourly rate of £20. All damages and losses are chargeable and should be reported to the Booking/Reception Team before your departure or you will be sent an invoice. Only one key is supplied per holiday accommodation and there is a £10 charge for lost keys.
If you notice any damages in the property on your arrival, you must notify the booking/reception team immediately. If this is left to your departure, they we will assume you have caused the damages and you will be charged accordingly. Please note, we do inspect the property thoroughly between visitors.
We reserve the right to make a reasonable charge to you for any damages, missing items or extra cleaning, including damage to other guests’ property. A guide to our current charges are available on request.
You are requested to bring your own waterproof mattress protectors if required as you will be liable for the replacement of any mattress which is soiled by you or a member of your party.
Lost Property
For any lost property, please contact the booking/reception team as soon as possible as any lost property will be disposed after one month.
Other goods and services
We would like to contact you, from time to time, about goods and services offered by us which may be of interest to you.
Please let us know if you do not want us to use your personal data to contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
Please tick below if you would like us to contact you with information about good and services which we feel may be of interest to you.
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You may ask us to stop contacting you with this information at any time.
We will not supply the data to any third parties for them to us in their marketing without your further permission.
Searivers Caravan Park,
(Head office) Ynyslas Beach,
Ynyslas,
Borth,
Ceredigion
SY24 5JZ
E-mail: info@seariversleisure.co.uk
Telephone: 01970 871 399